One to one sessions: in the event of a 1:1 session being cancelled within 24 hours before the planned session, or in the event of a failure to attend, 50% of the cost of the session will be required.
Workshops: Full payment is required to ensure a place on a workshop.
In the event that you are prevented from attending, full payment will be refunded up until two weeks prior to the workshop or your place will be transferred to another similar event if appropriate. A 50% refund will be made from two weeks to one day before the workshop. Full payment will be charged if cancellation occurs within 24 hours of the event
Trainings/courses: In the event of a cancellation of a booking for a course a refund will be made in full up until one month before the event. After this a payment of 50% will be charged. Full payment will be charged if cancellation occurs within 24 hours of the event. No refund will be given if a participant leaves a course before its completion.
Cancellation by Lucy Williams: In the event of the organiser needing to cancel a session or event, a full refund will be made.